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Our Terms & Conditions Shape Your Account

When you open an account with us, these terms outline what you can expect and what we ask from you in return.

Account access rulesPayment and withdrawal termsDispute resolution processData protection commitments
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deposit 5758 Our Terms & Conditions Shape Your Account
TERMS QUESTIONS ANSWERED

How to Reach Us About These Terms

Team online

Live Chat

Open your account and head to the support widget in the lobby. Our team responds in real time, Monday to Sunday, 09:00 to 23:00 WIB. Ask anything about account rules, deposit holds, withdrawal verification or dispute steps.

Email Support

Send questions about these terms to our support email. Include your account username and a clear description of what you need. We reply within 24 hours on working days. Useful for detailed questions or if you need a written record of an exchange.

Account Settings

Log in to your deposit 5758 account, go to Settings > Account & Verification, and you'll see links to the full terms, privacy policy and dispute procedures. You can also request a copy of your data or ask about account closure from that same menu.

SECURITY & YOUR RIGHTS

How We Handle Your Account Data & Disputes

Data Storage

Your account details, deposit and withdrawal history, and game activity are stored on secure servers. We encrypt all sensitive information and never share your payment details with third parties. Your data is retained for the life of your account plus three years after closure for regulatory compliance.

Account Verification

Before your first withdrawal, we verify your identity using the details you provided at signup. This protects you and us from fraud. Verification typically completes within two hours on working days. If we flag an account for review, we'll email you with next steps.

Deposit & Withdrawal Rules

Deposits via DANA, OVO, GoPay and QRIS clear in under a minute to your account balance. Withdrawals are processed after verification and typically reach your payment method within four hours. If a withdrawal is delayed, contact support with your transaction reference number.

Dispute Resolution

If you dispute a wager or withdrawal, email support with your account username and transaction ID. We review all disputes within five working days and respond with our findings. If you disagree with our response, you can escalate to our dispute officer for independent review.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and prevent abuse. You can disable non-essential cookies in your browser, but this may affect your account experience. We do not sell your data to advertisers or data brokers.

Request Your Data

You can request a copy of all personal data we hold about you, or ask us to delete your account. Go to Settings > Privacy or email support. We'll compile and send your data download within 14 days, or close your account immediately if requested.

Common Questions About These Terms

Yes. Log into Settings, select Account & Verification, and click Close Account. Your balance will be withdrawn to your registered payment method within two business days. All open wagers are cancelled. Once closed, you cannot reopen the same account, but you can apply for a new one after 30 days.

Click Forgot Password on the login page and enter your email. We'll send a reset link within two minutes. Click it and create a new password. For security, this link expires after one hour. If you don't receive the email, check your spam folder or contact support.

Deposits via DANA, OVO, GoPay and QRIS go directly to our payment processor, not stored on your device. Your account balance is held in a segregated wallet and is separate from our operating funds. We do not lend your balance to other players or use it for trading.

When you submit a withdrawal request, you'll see a confirmation on screen with a transaction reference number. We send a confirmation email immediately. You can track the status in your Account History under Withdrawals. Most withdrawals clear within four hours on working days.

Yes, we update them when law changes or our services evolve. We'll email you 14 days before any material change takes effect. You'll also see a new update date on this page. If you disagree with a change, you can close your account without penalty before the change date.

It means your access to certain games, payment methods or features depends on local law where you are located. We comply with Indonesian regulations and the rules of your specific region. If a game or payment method is not available to you, it's because local law restricts it, not because we're blocking you.

Email support with your account username, the game name, the date and time of play, and why you believe the outcome was unfair. Include your transaction ID if you have it. We review all disputes within five working days. If we find an error, we'll credit your account immediately.

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